What is the difference between subscribing within the app vs. on the website?

The app offers the ability to view the video content when not connected to the internet.

App downloaded takes a considerable amount of time because the videos are stored and

made viewable offline. However, it should be known that viewing the video content from

within the app will result in the ability to only view the videos on the device the app was

downloaded onto. Signing up on the website will allow you to login to your account from any

device as long as you have internet connection.

 

How do I cancel my membership?

Upon login simply select the “My Membership” menu option from the top menu. There you will

find an option to cancel your subscription.

 

How do I get my money back if I don’t pass my oral?

The refund process involves completing a short quiz with questions that can only be answered

after watching each oral prep video in their entirety. Send us an email at admin@1stepprep.com

with proof of oral exam failure and we will provide a link for you to complete a short quiz.

Pass the quiz with a 90% and we will issue you a full refund.

 

Can I attend an in-person course or simulator event?

Yes, Absolutely! Visit the Contact Us page and send us an email with your interests. We will provide you

with available course dates and enrollment instructions. If you need specific knowledge areas reviewed be

sure to let us know and we will customize the course to your needs!